Irony is that we feel ’safe’ with being anonymous and dealing with ‘real’ 800 number sales folks who’s paychecks are less impacted incorrectly inflated orders which immediately benefit them at their customer’s expense or heartache! LOL

Good luck holding any corporation accountable which is stupidly how I’ve wasted countless years and gray hairs trying to do. I truly am still learning the ways as we speak. It’s an interesting lesson for sure when all they care about is numbers…
Bill

Thanks for your enlightening comment. Responding to one aspect of it, there was no “misrepresentation” in what I posted. I made no effort in my posting to identify the individuals whose “fault” it was that the RCN sales reps were being overly aggressive several years ago (and to be clear, as I noted in my posting, it has long since stopped being a problem), because it was and is irrelevant. That may be a reasonable question to ask from inside the RCN corporate hierarchy to determine where the problem needs to be fixed, but from outside that hierarchy, the blame simply lies with RCN, and that is why my wife and I first chose Comcast when we had to choose between RCN and Comcast.

Of course, since then RCN has completely cleaned up its act in that regard, and on the flip side I discovered just how awful Comcast is, which is why we’ve switched to RCN and are quite happy with it.

Actually, might you not publish this as it is pretty late so I’m sure I should have proofed this before sending you a reply…

Your consideration is appreciated,
Bill

job well done on your blog. Seriously, you’re a good writer.

The expert advise I provide both my customers and my company improves the quality of life for us all and it’s because I’m the direct door to door salesman overcoming the perpetuated angst we’re all fostering towards the direct saleman plus the telecom industry where the direct connection for improvements occurs.

Please realize this is one very troubling misrepresentation you make that affects my well being. The “overly agressive” comment failed to mention that it’s not just the fly by night feet pounding the streets guys trying to sell you but also the fault of the management who is skirting the responsibility to properly police the reps of how a sales territory is supposed to be managed.
(On the flipside, there are no less than 2-4 telecom commercials per prime time hour to further convince you they are in fact real people who care beyond you’re being just another sales number). I would seriously be surprised if 2% of our doors are knocked/year because this stigma is so strong against our profession.

Of course I think I would love it if all men were honest and transparency traveled both ways both to and from but let’s be real. It’s every man for himself no matter what naive ideals I insist upon keeping alive. Irony is it’s the prospects answering their doors who are the biggest fibbers just so they can ‘not be sold by some guy at the door’!

I am the old fashioned way of doing business and because of that I am held to much higher standards than practically any 1 800 rep of any company, no matter how likable or polite they seem like they are!
-My commission is stripped if you’re not satisfied or don’t pay your bill;
-I have a reputation to defend;
-Every order has a third party recording;
-I am registered with the police and can be arrested, shot, or emotionally abused (practically daily).

And I can praised. This of course, believe it or not is the main factor of what keeps me going… It’s certainly not making people believe they are good managers or consumers as they take my ideas and leads as if they were their own somewhere else leaving me without.

My reputation is that there are very few stones unturned when it comes to doing what’s right. The old fashioned way of doing business with a factual actual local person who answers his personal phone accomplishes that.

Ethics without hubris.

Remember $50 for referrals and you can add me to facebook if you would like to see more info: http://www.facebook.com/mycableguy

I sincerely appreciate your business and I’m always here to help and advise you or your friends no matter who the provider.

Thank you and all the best,

Bill Hewitt
Territory Manager
956 Massachusetts Ave, Arlington MA 02476
617-590-6693 (cell)
william.hewitt@rcn.net