Janet Davis
Patient Relations Coordinator
St. Elizabeth’s Medical Center
736 Cambridge Street
Brighton, MA 02135-2907
Dear Ms. Davis,
My wife received your response, dated February 12, to my January 26 letter to John Holiver. When coupled with the problems which prompted our letter, your appalling response is enough to convince us to never again entrust our family’s care to St. Elizabeth’s.
I will respond point-by-point to the claims made in your letter.
John Holiver, President
St. Elizabeth’s Medical Center
736 Cambridge Street
Brighton, MA 02135
Dear Mr. Holiver,
My wife, Andrea Kamens, was treated in your emergency room (ER) early in the morning on Sunday, January 17.
The doctor who treated her told her to seek follow-up care with her primary care physician (PCP), Dr. Cathleen London. He said he would call Dr. London that day, but my wife should wait until Tuesday to contact her, because by then all the test results would be available in my wife’s electronic record, where Dr. London would be able to access them.
Not only did the ER doctor not call Dr. London on Sunday as promised, he never called her at all.
Not only were my wife’s test results not available by Tuesday as promised, they were not available until January 26, nine days after my wife’s ER visit.
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