Those of you who have been reading my blog for a while know that I am not much of an HP fan, to say the least (see here and here). Given that, imagine how amused I was to receive this recently in the mail (yellow highlighting added by me):
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“It’s customers like you who make HP the company it is today!” Hmm, so it’s my fault that HP sells crappy products nowadays?
“…here’s an exclusive offer you can use toward your next HP purchase…” Did they miss the part about me never buying anything from HP ever again?
I asked HP in November 2008 to stop sending me junk mail. They assured me that my request would be processed and would go into effect in “several weeks.” Six months later, I was still receiving mailings. Therefore, a couple of weeks ago, I attempted to use their live chat service to once again ask that they stop sending me junk.
The first time I attempted to chat with an HP support agent, my chat session was disconnected immediately after the agent connected to the session.
The second time, the agent disconnected my chat session, after I had taken the time to explain the entire situation in detail, because I failed to respond to one of her questions for 43 seconds.
The third time, I explained the situation all over again and finally got the agent to claim that she had updated my record in their database and I would no longer receive mailings (of course, they said that last time, but we’ll see).
I told the agent in the third chat session that I was extremely dissatisfied with the treatment I’d received at the hands of the live chat service, and I asked her how to contact someone to whom I could complain. After I’d asked three times, she finally told me that when I received the transcript of the session in email, I should reply to it with my complaint.
This I did, explaining in detail in my email reply that I was complaining about the quality of the live chat service.
Of course, seeing as how the live chat agents and people responding to the emails are all employees of some offshore contractor for whom English is not their native language, the agent who responded to my email a day later misunderstood my complaint and explained to me how to be unsubscribed from future junk mail, which of course I’d already taken care of.
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